FAQ
Q. WAS I CHARGED TWICE?
A. Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within (48-72 hours). If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.
Q. CAN I ADD TO MY ORDER?
A. Unfortunately we CANNOT add items to an existing order
Q. CAN I CHANGE OR CANCEL MY ORDER?
A. We are unable to cancel orders once placed. If you need to make a size modification please email us immediately. In-stock items are shipped quickly, Once our fulfillment department has processed your order, we will be unable to make changes.
Email us directly: care@avocadoonrye.com
Q. HOW DO I KNOW WHAT SIZE TO PURCHASE??
A. Please view our Size chart for sizing information
Q. ARE RESTOCKS GUARANTEED?
A. Items tend to sell out very quickly, however we may get more. Please fill out the Notify me inquiry form on the product description page to be notified.
Q. WHY WAS MY ORDER CANCELED?
A. In the rare event , that the in-stock item( s) you ordered availability changes and become unavailable, you will be contacted within 24 to 48 hours. If your order contains additional items which are available, these items will be shipped to you and the unavailable items will be removed from your order.
Q. HOW AVOCADO ON RYE HANDLES FRAUDULENT PURCHASES / ACTIVITY?
A. If your order comes through our system as potentially fraudulent or fraudulent, it will be canceled IMMEDIATELY. Should you purchase on our website with a fraudulent card, you will be reported to your local authorities and sent to collections for the amount of the purchase charge.
Q. MY ORDER WONT GO THROUGH, CAN YOU HELP ME?
A. If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you using he latest version of your web browser.
Q.WHY DID I GET AN ERROR WHILE ADDING MY INFO?
A. If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information(this often solves the issue).
Q.WHERE IS MY ORDER CONFIRMATION?
A. As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender's list.
Q.DO YOU OFFER RETURNS OR EXCHANGES?
A. Customers must contact us within 10 business days of receiving their order to notify of the intended return for store credit (via gift card). After the 10th business day of confirmed delivery, the item is considered Final Sale. Please carefully note that accessories, white items, undergarments, shapewear, bodysuits, sale items, shoes, intimates swimwear are all FINAL SALE and may not be returned.
Q.WHEN WILL MY ORDER SHIP?
A. Most orders ship within 5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. Items purchased with discount codes ship within 2 weeks from purchase date. Please notate that delayed shipping times will be indicated in the product description.
Sale items are not combinable with any other codes or discounts. Orders that have used codes will null and void free item. .
HAVE A QUESTION BUT DON'T SEE THE ANSWER?
Feel free to contact care@avocadoonrye.com.
Please allow up to 24 hours for a response.